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I have two major complaints with salesgenie.com. The first is that they will only let you take a 1 year or more contract.

You cannot go month to month. (When I signed up the salesman told me I could cancel at any time. But when I was finalizing the order, the woman I spoke to denounced that claim. *** me agreed to go ahead anyway).

The second issue is now that my business is struggling to get by, I asked if I could suspend my account or cancel it (I'm in month 4 of the 12 month contract). They said all they could do is move the billing date to the end of the month. No suspension, no cancellation. Great customer service!

(Yes, that is tongue in cheek).

I recommend all small businesses avoid these guys like the plague. Unless you have the manpower to send out thousands of mailers, you won't get your money back that you spend for the service.

Location: Roanoke, Virginia

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Guest

I had also unknowingly signed up for the 12 month commitment to sales genie...I thought it was month to month and really never even used it. I just spoke to them and explained the situation and they were very nice and immediately offered to cancel the account.

I was expecting them to threaten me with collections so i was very happily suprised.

Guest

Same thing happened to me today. I only needed 1000 addresses for a mailing so they told me to sign up for a month, get the 1000 contacts that I need and then cancel.

Called today to do so (with more than a week to go before the month is up) and they said I have a 12-month contract.

First mention of a "contract". Said they need a minimum of 30 days notice before I can cancel so auto billing will continue.

Guest

These folks are 100% liars, thieves and cheats. They will do anything and say anything to get you into a contract, then they turn the tables and deny what they said, BUT WILL hold you to the contract and turn you over to collections if you don't pay them.

STAY AWAY DO NOT be suckered like I was.

Guest

Salesgenie avoid it! They constantly change the site!

Earlier this year they didn't draft my payment for a couple of months and didn't shut off subscription or contact me that they didn't draft payment. It wasn't until I contacted them about it that they fixed it. Now this month they have taken 3 payments in the last 3 days at 150.00 a pop thats a lot of money. I had to cancel my debit card to make sure they didn't try to draft again.

Customer services is terible.

There has to be a better option out there. Their data base is great with only about a 10 percent error rate but not worth the headache.

Guest

I have had a contract of unlimited for the past 2 years, today I find out that they are limiting everyone to 1000 per month or depending on your average use. My use is over 20k per month. I have only had good things to say about their service, we will see how this one turns out.

Guest

I have had TWO contacts with Sales Genie.. I used them several years ago, and while the service was slow, and they were not very "customer friendly", I was generally satisfied.

I needed prospects again, so I entered into an agreement with them. This time I insisted on a cancel or suspend any time provision, which they agreed to. -

I won't bore you with all my frustrations this go-round, but suffice it to say, they've gone DOWN HILL.. My biggest issue is that they owe me a credit, and after several weeks of broken promises they still have not issued it..

All I get is a lot of double talk. It's only $150, but it belongs in MY bank, not in theirs. Beware if you use them, and I suggest you insist on a month-to-month contract; or a right to cancel or suspend. It seems to be up to the rep whether or not to write the deal that way.

ALSO, I asked for quotes on bulk names...

It was like pulling teeth getting a price, and the price I got was 2 or 3 times what I got from another source.

I also found a lot of misinformation on the consumer data base. :upset

Guest

I have had TWO contacts with Sales Genie.. I used them several years ago, and while the service was slow, and they were not very "customer friendly", I was generally satisfied.

I needed prospects again, so I entered into an agreement with them. This time I insisted on a cancel or suspend any time provision, which they agreed to. -

I won't bore you with all my frustrations this go-round, but suffice it to say, they've gone DOWN HILL.. My biggest issue is that they owe me a credit, and after several weeks of broken promises they still have not issued it..

All I get is a lot of double talk. It's only $150, but it belongs in MY bank, not in theirs. Beware if you use them, and I suggest you insist on a month-to-month contract; or a right to cancel or suspend. It seems to be up to the rep whether or not to write the deal that way.

ALSO, I asked for quotes on bulk names...

It was like pulling teeth getting a price, and the price I got was 2 or 3 times what I got from another source.

I also found a lot of misinformation on the consumer data base. :upset

Guest

I'm so happy that someone has something positve to say about salesgenie.I haven't subscribed yet, but I'm fired up and ready to go.If you only want to be successful for a month or two salesgenie is not for you.That's personal preference. I'm for longevity!Sign me Up!!

Guest

The info i just bought was disorganized and you have to hunt for the phone number...looks like *** to me

Guest

Salesgenie.com is part of Infogroup. InfoGroup has another service called Reference USA and it's FREE through most local public libraries.

If you have a library card, you can get this service from home or from the library for FREE.I've been using Reference USA for 6 years now. The only hang up is that Reference USA allows you to download only 25 contacts at a time.

So if you want 100 contacts, you download 4 times. They have a database of 14 Million US Businesses.

Enjoy!

Guest

I agree with Tuherick - Happy User sounds like a plant - no real person writes like that. It reads like an advertisement.

Guest

I'm amazed that your business could flurish, considering you can't spell.

This is such a plant! NOBODY is that excited about a database.

Guest

Considering you wouldn't even post your name makes one wonder if you don't work for salesgenie.com. I've seen that happen too many times in forums like this.

I'm in the industrial sales business. An industry that is struggling as a whole in the US. The company I was working for is already bankrupt after 22 years of business. That's why I started my own representative firm.

Insurance is a different animal from what I do.

As far as the terms, um, did YOU read my post? My salesman, Damon told me I could cancel at any time, while that story got changed when it came time for check-out. Sounds like a bait and switch.

Only I was *** enough to do the deal anyway. I want to be sure others aren't screwed as well.

Guest

Well I have been a Salegenie subscriber for 3 years and absolutely love the service. Since signing up with Salesgenie my business has grown 40%.

I am in the insurance industry and love the service because I can change my demographics as my business needs change. As far as you not knowing about the 1 year agreement.. Did you not read the agreement when you signed it? Sounds like your own fault.

As far as you struggling to get by, evidently you didn't use the Salesgenie program the right way. I don't understand how your business can't flurish when you have access to virtually every business and every consumer.

Sounds like someone that is upset that they can't maximize the program and wants to say bad things about the program!! To all, I would recommend the Salesgenie program to anyone!

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